Shipping policy
Welcome to LULUASTER.
Thank you for shopping with LULUASTER. We’re committed to making your shopping experience smooth and dependable, from the moment you place your order to the time it arrives at your door. Please take a moment to review our Shipping Policy below.
Order Processing
Once your order has been successfully placed and payment has been confirmed, our fulfillment team will begin preparing your items for shipment.
Processing Time
1–3 Business Days
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed outside of regular business hours will be handled on the next available business day.
During holidays, special promotions, or peak shopping periods, processing may take slightly longer than usual.
Every order is carefully checked before dispatch to help ensure the correct items are packed and meet our quality standards.
Shipping Methods & Rates
| Shipping Method | Order Amount | Shipping Fee |
|---|---|---|
| Standard Shipping | $0.00 – $64.99 | $8.00 |
| Free Standard Shipping | $65.00+ | FREE |
| Expedited Shipping | $0.00 – $99.99 | $18.00 |
| Free Expedited Shipping | $100.00+ | FREE |
Shipping charges are automatically calculated at checkout based on your order total.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking details generally become available within 24–48 hours after the carrier receives and scans your package.
You can also check your shipment through:
If you have any questions about your shipment or tracking information, please feel free to contact our Customer Support Team.
Shipping Information
To help ensure a smooth delivery, please keep the following in mind:
- Please carefully review your shipping address before completing your order.
- Shipping addresses cannot be changed once an order has entered processing.
- Orders containing multiple items may be shipped separately depending on inventory and fulfillment availability.
- Shipping carriers are selected based on the destination and available logistics services.
- We currently do not deliver to APO, FPO, or DPO military addresses.
Shipping Delays
We work hard to prepare and dispatch orders promptly, but occasional delays may occur due to circumstances outside our control, including:
- Severe weather conditions
- Transportation disruptions
- Public holidays
- High shipping volumes
- Incorrect or incomplete shipping information
- Unexpected carrier delays
- Other unforeseen logistical issues
We truly appreciate your patience and understanding if an unexpected delay affects your delivery.
Lost or Damaged Packages
If your package appears to be delayed, lost, or arrives damaged, please contact us as soon as possible.
To help us review the situation, please provide:
- Order Number
- Photos of the shipping package
- Photos of the shipping label
- Photos of the damaged item, if applicable
Our Customer Support Team will review the details and work with the appropriate shipping carrier to help find a suitable solution.
Customs & Import Charges
LULUASTER currently ships within the United States. Orders delivered within the U.S. are not subject to international customs or import charges from our side.
Business Address
The address below is provided for business correspondence only and is not our return warehouse.
Please contact Customer Support before sending any merchandise back so we can provide the appropriate return instructions.
Contact Us
LULUASTER
Business Address
710 High Street
Lexington, KY 40502
United States
Business Correspondence Only – Not a Return Address
If you have any questions about shipping, tracking, or delivery, please contact shop@luluaster.com. Our Customer Support Team typically responds within 24–48 business hours.
We’re grateful to have you shop with LULUASTER, and we’ll always do our best to make your order journey feel simple, clear, and worry-free. 💕
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