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We believe that good customer care should feel personal, warm, and genuine. Whether you have a question about an order, need a little help choosing the right piece, or simply want to share your thoughts, we’re always happy to hear from you.
Behind every message is a real person ready to listen and help. No question is too small, and we’ll always do our best to make things feel a little easier.
We’re here whenever you need us.
📧 Email: shop@luluaster.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours
If you’re contacting us about an order, please include your order number so we can find your details and get back to you more quickly.
Whether you’re wondering about:
Just send us a message. We’ll take the time to understand what you need and help however we can.
LULUASTER
710 High Street
Lexington, KY 40502
United States
Business Correspondence Only – Not a Return Address
Please contact our Customer Support Team before sending any merchandise to receive the appropriate return instructions.
Thank you for choosing LULUASTER and for allowing us to be part of your style journey. Every order and every message means more to us than you might realize.
Whenever you need us, simply reach out. We’ll be here to listen, help, and make sure you feel taken care of. 💕
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